Privacy Policy

1. Information We Collect

A. Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• First and last name
• Mailing and service address
• Email address
• Phone number
• Employer and job title (if applicable)
• Billing and payment information

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Pages visited and time spent
• Referring URLs

This information is used for analytics, site optimization, security, and service improvement.

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core site functionality
• Analyze website usage and performance
• Improve user experience

You may control cookies through your browser settings. Disabling cookies may limit certain features of the site.

2. Use of CRM Systems & Service Providers

Dezier Air uses third-party customer relationship management (“CRM”) and operational platforms, including ServiceTitan, to manage scheduling, dispatch, billing, customer communications, service history, internal documentation, and business operations.

Information processed through these systems may include contact details, service addresses, service records, communication history, photos, and billing-related data. These platforms act as service providers and process information solely on our behalf pursuant to contractual confidentiality, security, and data protection obligations.

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Providing, scheduling, and completing HVAC services
• Dispatching technicians and managing service visits
• Processing payments, invoices, and memberships
• Communicating service updates, confirmations, and reminders
• Customer support, quality assurance, training, and internal review
• Informational, transactional, and service-related marketing communications related to Dezier Air services

4. SMS, Calls & Electronic Communications (TCPA-Compliant)

By providing your phone number, you may opt in to receive SMS messages or calls from Dezier Air, including:

• Appointment reminders
• Dispatch notifications
• Billing and service updates
• Job completion surveys

SMS opt-in may be collected verbally, in person, or over the phone. Staff is trained to provide all required disclosures, including opt-out instructions and rate notices. Phone numbers are not shared with third parties for marketing purposes.

5. Sharing of Information

We do not sell, rent, or lease customer information.

We may share information with trusted service providers who assist with:

• Payment processing
• CRM, dispatch, and scheduling
• Email and SMS delivery
• Website analytics and IT services

All service providers are contractually required to use information only to perform services for Dezier Air and to maintain confidentiality and security.

We may also disclose information when required by law or when necessary to protect rights, safety, or property.

6. Recording, Photography & Media Use

During service visits, Dezier Air may document HVAC systems through photographs, video, or audio recordings for purposes such as:

• Service documentation
• Quality assurance
• Training
• Warranty or manufacturer support

We may use anonymized or non-identifiable content for promotional or marketing purposes.

Clients may opt out of non-essential media use by submitting a written request specifying any restrictions.

7. Your Privacy Rights (CPRA & Similar Laws)

Depending on your jurisdiction, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal exceptions
• Opt out of certain data disclosures

Requests may be submitted by contacting us at:

We will verify requests before responding.

8. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide services
• Maintain records required by law or regulation
• Resolve disputes and enforce agreements

9. Security of Your Information

We implement administrative, technical, and physical safeguards to protect personal information, including:

• SSL encryption
• Restricted access controls
• Secure third-party platforms

While no system can be guaranteed 100% secure, we continuously review and improve our security practices.

10. Children’s Privacy

Dezier Air does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information, please contact us.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated policy.

13. Contact Information